MAINTENANCE AND AFTERSALES
How to maintain my iweech bike?
Here are some tips to keep your bike in perfect condition and maximize its performance: Clean your belt regularly with a damp cloth or sponge. Simply remove all traces of dirt. Clean your discs with a cloth - dry or impregnated with adapted liquid you may buy in any stores. Do not use soap or alcohol as it may damage your brakes. Remove your battery and clean the rest of your bike with a damp cloth. The bike is not approved for steam cleaning, high pressure cleaning or hose cleaning. Avoid spraying water directly on the electronic components (Lights, battery motor cover), connectors and wires. You can use a soft brush to get rid of encrusted dirt. Inflate your tires To avoid punctures, we recommend that you regularly check the pressure of your tires and inflate them at 2,5 to 3 Bars for best comfort, and up to 4,5 Bars if you really want to avoid maximum punctures Regularly check that all nuts and bolts are tight and tighten them if needed using the tools available in your iweech pocket. Check the tension of the belt by pressing it firmly in the middle with your index finger. The deflection of the belt should of about 1cm. If you have a belt tension measuring tool, this means that the tension should be 28 to 40 lbs, or between 35 and 50 Hz..

How to repair a flat tire?
To avoid new punctures, we advise you to regularly check the pressure of your tires and inflate them at 2,5 to 3 Bars for best comfort, and up to 4,5 Bars if you really want to avoid maximum punctures

How do you provide iweech premium after-sales service?
We provide an exclusive centralized after-sales service. In case of problem you just need to connect with us using the chat at connecting with iweech team within app, most of the problem may be solved directly, in case we need to repair your bike at our workshop, we will bring your iweech back to our workshop and send it back when done. Incase of unavailability for more than 7 days we will provide you with a courtoisy iweech.

How does iweech premium after sales service works ?
Providing quality after-sales service is a very important mission for us. As for mechanical parts your iweech works like any other bike, you may go to any bike repair shop near you, they will be able to manage the regular maintenance of your iweech. You may contact us also we will be happy to help you. If there is a problem with one of the electrical or electronic components of your bike (the engine, the battery, the electronic or the Lights ...), contact us directly for support using the chat box  on your app ("connecting with iweech team").

What are the opening hours of the after-sales service?
Our team will answer your questions in less than 5 minutes  during our opening hours Monday to Friday : 9.30am - 6pm If you have a question outside these hours, leave us your email address and we will get back to you as soon as possible even during week-ends!

Can I return my iweech ?
In case you are not satisfied, you can return your unused iweech within 14 days. Check our “Terms and conditions” on the web site and Contact us for instructions.

If I have other questions, who should I contact?
If you have any questions, please contact us at: support@iweech.com or chat directly with us using your app.