FREQUENTLY ASKED QUESTIONS
Smart Control and artificial intelligence
Battery and range
Maintenance and service
Why buying a IWEECH bike?
IWEECH is the first smarbike in the world, and it is probably the simplest bike to use in the market : you just pedal and then IWEECH does everything. It saves you from trying to find the good speed gear or the good level of assistance while pushing or pulling several buttons. IWEECH is the only bike that takes your habits into account as a rider, and offers you the right level of assistance at any moment with the perfect torque in any case. IWEECH introduces a new standard on the market: the “smartbike”. Beautiful and intelligent, it brings pleasure and efficiency, releases constraints and secures both your ride and itself.
How and where can I buy my IWEECH bike?
You can purchase your IWEECH directly from our website, or from one of our authorized dealers.
In which countries do you sell IWEECH ?
For the moment, we deliver our bikes exclusively in France, Belgium, Luxembourg, the Netherlands, Austria, Germany, Switzerland, Italy and in Spain (excluding the Balearic Islands and Canary Islands).
Why my IWEECH is good for me?
First, IWEECH will help you to save time and money while going to the office or shopping in town (no traffic jam to worry about, no parking or gasoil to pay for). Second, IWEECH is a sustainable product and it will provide you pleasure, serenity and proven health benefit over the time.
Does my IWEECH will fit me?
Yes, IWEECH is a one-size-fits-all concept, its frame design gives universal fitting for women and men ideally from 1m60 to 1m90, plus it has an adjustable saddle and stem height. Your IWEECH bike will accept a maximum of 110kg under the ISO 4210 certification rules.
How much does my IWEECH bike weigh?
IWEECH is light, it weighs about 18.5 kg including battery, which is 5 to 7 kg less than the average weight of an electric bicycle on the market.
Why the IWEECH has this shape?
The IWEECH bike has been designed to be the perfect daily tool of the city. On the one hand, its atypical frame shape provides unique agility, unlike a heavy and unresponsive “Dutch” type frame or a rigid and unwieldy “fixie” type frame. On the other hand, it is more fun to drive and safer due to its good responsiveness.
By the way, this compact shape reduces its weight and overall size. In fact, once the handlebars are turned and the pedals folded in, you save 50% of space.
In the same design spirit that breaks away from codes, we have adopted 24″ wheels to further gain agility, weight and compactness.
A different, rational design.
Does my IWEECH offer accessories?
The good news is that IWEECH comes fully equipped with LED headlights, its kickstand and mudguards included, so you don’t have to spend any more money to get started. You can also purchase the front carrier with straps and many more accessories to come in the accessories section of our website.
Can I use my IWEECH off road?
IWEECH is an urban specific e-bike. However, riding on gravel paths is fine.
How many speeds has IWEECH?
It depends on the model of your IWEECH :
The IWEECH 24″ S is a single-speed bike, while the IWEECH 24″ S+ has a continuously variable automatic hub gearbox as standard (Enviolo Heavy Duty).
In all cases, your IWEECH benefits from the SMART CONTROL system which manages your assistance (as well as the gearbox in the case of the 24″ S+) in a completely intuitive way.
IWEECH comes with an overboosted engine with a torque of 90Nm almost 3 times more than classic urban ebikes. It allows us to offer 0 to 100% of this power to assist you in all conditions, from restarting at red lights to steep hills. Just hop on the bike and pedal, IWEECH will do the rest for you, no need to change gears or monitor the assistance level, IWEECH is fully automatic. It’s as simple as that.
IWEECH assistance is fully automatic, will it be efficient on hills?
Whether it is the IWEECH 24” S or the IWEECH 24” S+ model, you can use your IWEECH to climb hills and slopes. In i.ride or freeride mode, the IWEECH automatic assistance will always allow you to climb with the best level of comfort.
Your IWEECH 24” S will remain effective on slopes up to 14% which is already huge for the city.
Your IWEECH 24” S+ will allow you to tackle slopes up to 22% and more thanks to its integrated automatic gearbox.
Finally, don’t forget that if you are in i.ride mode, IWEECH can intelligently degrade the level of assistance on some small hills and on the flat to allow you to reach your destination still having enough energy to get through the toughest parts.
Where is my IWEECH made?
IWEECH is designed and assembled in Marseille, France. We design the whole intelligence system at our office in France. We produce our stem, frame and fork in Bulgaria and Taiwan under our own designs. Other parts are sourced only from top level OEM brands from Europe, USA, and Taiwan. We run quality control checks on them and bring them into our workshop in Marseille where we self assemble the bikes. Then we’ll ship them to your doorstep. We’ve established a strong supply chain to guarantee delivery timing and quality.
Do I need to wear a helmet on my IWEECH ?
We strongly recommend you ride with an approved bicycle helmet.
Am I entitled to financial aid?
There are many financial aids and bonuses in Europe to encourage the purchase of an electric bike.You will find below the subsidies to which you are entitled in France, but they are a lots of aids in Belgium, Netherland, Austria, Germany, etc…. Those information are provided under the normal reserve of use, they may change from one day to another. Do not hesitate to contact us if you need pro forma invoices to get them. In France:
Île-de-France (Paris): Purchase bonus of 500 €.
Nantes: Reimbursement of 25% of the purchase price (max 300 €)
Bordeaux: Refund of 25% of the purchase price (max 300 €)
Nice: Refund of 25% of the purchase price (max 150 €)
Bouches-du-Rhône: Refund of 25% of the purchase price (max € 400)
Toulon: Refund of 25% of the purchase price (max 250 €)
Marcq-en-Baroeul: Purchase bonus of 300 €
Contact us to get the declaration of conformity which you will need to access the premium